Rafting Season

Normal season runs from mid April through mid October. Our busiest time is from Memorial day through Labor day, although rafting can start earlier and continue into November, weather permitting.
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Hours of Operation

From Memorial Day through Labor Day, our office is open and reservations are taken from 8am to 9pm. Check in for trips begins at 8:00 am.
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How to make a Reservation

It's easy! Just call our toll free number @ 800-958-6737 to reserve space on one of our trips with a major credit card. Your reservation is then guaranteed! You may also reserve space over our website or e-mail, however reservations are not guaranteed until you receive confirmation from us within 24 hours. A check is acceptable for your reservation and must be received 7 days prior to you trip to guarantee your space.
After you make a reservation you are welcome to download our waivers off the website and bring them in pre-signed to accelerate your check-in process!
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Deposits

A 50% deposit is required to guarantee any reservation. It may be in the form of cash, credit card, cashier's check or travelers' check. A personal check may be accepted if received 7 days prior to the departure date. Deposits must be received in advance of trip or space is not guaranteed.
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Payments

Full payment is expected prior to all trips. A credit card will be asked for when making the reservation, this is for cancellation purposes only! You may pay however you like when you arrive for the trip. Payment may be in the form of cash, traveler's check, cashier's check, personal check, Mastercard, Visa, or American Express.
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Refund Policy

In order to receive a refund of deposit monies paid in advance of your trip, you must provide the required cancellation notice either in writing or over the phone to an office associate. For parties with less than 20 members, an advance cancellation notice of not less than 24 hours is required to receive a full refund. For parties with 20 or more members, an advance cancellation notice of not less than two weeks is required to receive a full refund. We reserve the right to refund monies or issue credit.
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Cancellation Policy

A 24 hour cancellation notice for individuals and parties with less than twenty members is required to receive a refund. There is an administration fee of $10 per person if cancellation is made within that period. There is a 50% charge for all "no show" parties or when arriving with less in your party as reserved.
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Waiver of Liability

Adult Waiver of Liability (pdf file)
Under 18 Waiver of Liability (pdf file)
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Price List

Please refer to specific trips for individual pricing.
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Discounts

Rock Gardens offers a special discount of 10% off for groups of eight or more party members. Discounts are also available for multiple activities booked. You will receive 10% off every additional Rock Gardens trip you book. Please call for discounts on youth groups. Multiple discounts do not aply.
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Health Considerations

High altitude can be a serious problem up in the mountains. It is much drier and there is less oxygen in the air. Typical signs and symptoms may include shortness of breath, dizziness, fainting, nausea, chest pain, palpitations, irregular heart rhythm, thirst, and ringing in ears. We need to be advised of any medical conditions such as asthma, allergies to bee stings, diabetes, epilepsy, heart conditions, and any recent surgeries or injuries. Pregnant women should receive medical permission from their physician.
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